Delivering Amazing Customer Experiences Across Cultures

Industry Retail Forum

J-Global Industry Forum:

“Retail:  Delivering Amazing Customer Experiences Across Cultures”, by Jon James Lynch

9/28 (Thu) 7pm- 9:30pm

Together let’s learn how top brands have adapted their offerings and service style to match diverse customers needs. For Japan this can involve “Global Omotenashi” in which we clarify needs, likes and dislikes before offering solutions. We’ll look at frameworks of hospitality and customer experience, and share cases and best practices. This will be a “mindmap session” in which we interactively build up our ideas using the whiteboard.

Benefits of attending

Share and receive ideas to improve your customer service between Japan and global stakeholders.

What is industry Forum?

Get together with peers from the same industry for a short seminar, idea-sharing and networking session.

Upcoming Forum:

Guest- speaker

Speaker Jon James Lynch is a marketing and intercultural communication consultant who has worked with top retail and hospitality brands including Uniqlo, Nitori, Adidas, Muji, Disney, Hilton and JAL Hotels. Jon is the founder of J-Global Institute of Collaboration.

Previous topics

2017/05/22: International NPOs, with Daiki Kumamoto

2017/04/03: Sustainable Finance, with Anne-Laure Orosco

2016/09/05: Meraputi Project: How to make people motivated to achieve a goal without money incentive, with Shimpei Takanohashi

Language of Instruction

Bilingual (English & Japanese)

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Upcoming Forums
* Note: Additional events might be added. Dates may change.
Month Week Day

Events in December 2017–January 2018

  • -
    Country Forum: Japan- Central Europe with Járfás Zsuzsanna
  • -
    HR Forum

Our Pricing

Always know what you’ll pay.

Single Seminar

Join a single seminar.

¥2,500 in advance

¥4,000 at the door


Join all of our events for an entire year!


+ 8% tax (¥129,600)

Payment Options

We’re adding more options in the nearby future.

Pay through PayPal

Single Forum
J-Global Passport

Pay through Bank Transfer

by using the following details:

Account Name: カブシキガイシャツナゴ(株式会社Tsunago)
Account Number: 0147802
Account Type: 普通
Bank Name: Mitsubishi Tokyo UFJ
Branch Name: 五反田(支店)
Bank Code (銀行コード): 0005
Branch Code (支店コード): 537

Pay at the Door

Please do still Sign Up for the event so we know you’re coming.

If you can’t come to the program after signing up, instead you can come to one of our other programs.


B2 Yaesuguchi Kaikan, 1-7-20 Yaesu, Chuo-ku, Tokyo, 〒103-0028 (SMBC Nikko Shoken is 1F)

Do you still have any questions?

Contact us any time!