Delivering Amazing Customer Experiences Across CulturesIndustry Retail Forum
J-Global Industry Forum:
“Retail: Delivering Amazing Customer Experiences Across Cultures”, by Jon James Lynch
9/28 (Thu) 7pm- 9:30pm
Together let’s learn how top brands have adapted their offerings and service style to match diverse customers needs. For Japan this can involve “Global Omotenashi” in which we clarify needs, likes and dislikes before offering solutions. We’ll look at frameworks of hospitality and customer experience, and share cases and best practices. This will be a “mindmap session” in which we interactively build up our ideas using the whiteboard.
Benefits of attending
Share and receive ideas to improve your customer service between Japan and global stakeholders.
What is industry Forum?
Get together with peers from the same industry for a short seminar, idea-sharing and networking session.
Speaker Jon James Lynch is a marketing and intercultural communication consultant who has worked with top retail and hospitality brands including Uniqlo, Nitori, Adidas, Muji, Disney, Hilton and JAL Hotels. Jon is the founder of J-Global Institute of Collaboration.
2017/05/22: International NPOs, with Daiki Kumamoto
2017/04/03: Sustainable Finance, with Anne-Laure Orosco
2016/09/05: Meraputi Project: How to make people motivated to achieve a goal without money incentive, with Shimpei Takanohashi
Language of Instruction
Bilingual (English & Japanese)
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Join a single seminar.
¥2,500 in advance
¥4,000 at the door
Join all of our events for an entire year!
+ 8% tax (¥129,600)
We’re adding more options in the nearby future.
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Pay through Bank Transfer
by using the following details:
Account Name: カブシキガイシャツナゴ(株式会社Tsunago)
Account Number: 0147802
Account Type: 普通
Bank Name: Mitsubishi Tokyo UFJ
Branch Name: 五反田（支店）
Bank Code (銀行コード): 0005
Branch Code (支店コード): 537
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